Looking for the answers to questions you and other pet owners have? You'll find them here.
Is the steam safe for my pet's skin? Yes ,the steam is gentle and low-pressure, designed specifically for use on pets. It moisturizes the coat rather than irritating it, making it safe for regular use on both dogs and cats of all coat types.
How long does it take to heat up? The brush heats up and is ready to use in under 60 seconds, so there's no long wait before grooming sessions.
Does it work on both cats and dogs? Absolutely. The 3-in-1 steam brush is designed for both cats and dogs, and works effectively on short, medium, and long-haired breeds.
How much water does it hold and how long does it last per fill? The water reservoir holds enough for a full grooming session. One fill typically lasts 10–15 minutes of continuous use.
Will it help with shedding? Yes — the steam loosens dead and shedding fur so it collects on the brush instead of ending up on your furniture, clothes, and floors.
How do I clean the brush after use? Simply remove collected fur from the bristles after each session and wipe the brush head with a damp cloth. No complicated maintenance required.
How long does shipping take? We ship from our North American warehouse, so most orders arrive within 5–7 business days. You'll receive a tracking number as soon as your order ships.
What is your return policy? We offer hassle-free returns. If you're not completely satisfied with your purchase, contact us within 30 days and we'll make it right.
My pet is anxious during grooming — will this help? Many pet owners find that the warm steam actually has a calming effect during grooming sessions. The gentle mist reduces pulling and tugging on the coat, making the experience more comfortable and less stressful for your pet.
Is it safe to use around the face and sensitive areas? We recommend keeping the steam brush away from your pet's eyes, ears, and nose. For the rest of the body it is completely safe to use regularly.
